Customer Service

Customer service in not just a department, it’s our one and only way of doing business. An FPG professional packaging specialist is assigned to your account. They works closely with you, making sure we know exactly what your requirements are, so that we can meet your evolving packaging needs. They also oversee the computerized package designed by our engineers, and coordinates every detail of the manufacturing and delivery with our plant managers.

By keeping abreast of the latest technologies and materials this “private consultant” can help you make the right decision every time, so your business can stay head of the competition.

We also provide clients with the option of having a Resident Supplier at their own plant. This FPG staffer is in charge of tracking inventory, tracking orders and defining new needs as they arise, so you can have better control of your packaging supplies.

And because we own our private truck fleet and have established “just in time” practices, we can ship the amount of product you need, when you need it.

At FPG we go beyond the supplier buyer relationship to become your partner. One that’s continuously working to surpass your expectations and can help your company grow.

Our company operates three sites in Puerto Rico- Bayamón, Las Piedras, Rincón - one in Florida, the Dominican Republic and one in Costa Rica. This ensures excellent coverage and prompt delivery anywhere in Puerto Rico, the Caribbean and Central America.